What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.
Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu
For a video about cookies visit www.google.co.uk/ goodtoknow/data-on-the-web/cookies
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your experience.
The cookies used on caineleather.co.uk have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas. Without these cookies essential functions like the shopping basket or online payment, cannot be provided
Category 2: performance cookies
These cookies collect information about how you use the website, for instance which pages you visit most often, and if you get error messages while navigating around.
These cookies don’t collect information that identifies you and they are not used to track you after you leave our site. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the site works.
At Caine we are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with The General Data Protection Regulation (GDPR) May 2018. Caine cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our world class products, services, features, website and mobile application.
Your personal data includes information such as:
We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.
We will give you the chance to refuse any marketing email / communication from us in accordance with The General Data Protection Regulation (GDPR) and will not share your details with any third parties for marketing purposes.
You can unsubscribe your email address by sending us an email.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If any of this information changes, you must ensure that you amend the details in order for us to provide you with the best possible service.
We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:
a) process your order.
b) provide you with an up-to-date, efficient and reliable service.
c) help to prevent fraud i.e. we check card details with our merchant card checking facility and reserve the right to refuse orders on that basis.
d) provide a more tailor made shopping experience.
When you place an order, we may ask you for certain information and you may submit personal data to caineleather.co.uk (for example your name, phone number, postal address, email address, contact and bank/credit card details). By making an order and submitting your data you agree to this use.
We do not collect or store your full credit card information. Our credit card processing service provider, Sage Pay, will collect and store full payment card information from you, even as a guest user, when an order is placed until when it ships.
Links to Third Party Sites:
The Services may include links that direct you to other websites or services whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this one.
With your Consent:
We share information about you with third parties when you give us consent to do so. For example, we often display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.
We may disclose your information to third parties if:
We sell or buy any business or assets, in which case we may disclose our personal data to the prospective buyer or seller of such business or assets.
If Caine Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by Caine Ltd will be one of the transferred assets.
Data Portability and Account Closure
You may request a copy of your personal data in an electronic format. We will respond to your request within 30 days. You may request that your personal data be deleted. It may take up to 30 days for account data to be deleted. The request will be honoured only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If any of this information changes, you must ensure that you amend the details in order for us to provide you with the best possible service. If at any time you have questions about our practices or any of your rights described, you may reach us at firstname.lastname@example.org