Items bought
as gifts may be
returned after
Christmas

CUSTOMER SECURITY

We take our customers' security incredibly seriously. After all, we shop online ourselves and absolutely understand how important it is to trust the security credentials of the companies we buy from.

That's why, if you place an order online through our website, no-one at Caine ever sees your card details. We don't store them and have no access to them at any point.

Instead we use a company called Sage Pay to process the payment details of your order. They are UK based and used by around 25,000 other online businesses including Easyjet and Lovefilm.com . You can check them out by visiting their website below.

Once you click on the "proceed to payment" button on our checkout you will be taken to Sage Pay's secure online servers. All your information is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and you can be completely assured that nothing you pass to Sage Pay's servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

All sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data Sage Pay hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

As an alternative to submitting your credit card details we offer the option to pay using Paypal. All you need to do then is use your Paypal login to authorise the payment. This can be selected as a payment method from our checkout screen.

Your Privacy

Unlike most online retailers. we don't assume that, just because you've ordered from us, we have the right to email you everytime we have some news or a special offer. We find it irritating ourselves and so we won't inflict ourselves on you.

You can rest assured that you will never receive a marketing or promotional email from Caine.

If you are interested in seeing what we've been up to, or want to receive updates then why not come and see us on Facebook. You can like our page to sign up. (I know, sounds a bit pretentious)

Caine Leather's Facebook Page

We will also never pass or sell your details onto any other company except in order to process your order. For example we have to give your address to the courier company so they know where to deliver.

I guess the point we are trying to make is that we want you to enjoy your visit to Caine. Hopefully you'll see something you like and you'll buy it. But please rest assured we take every effort possible to ensure your purchase card details and privacy are absolutely safe.